Thank you for shopping at KRNglasses.com. We're here to ensure that your experience is perfect. In some rare instances, you may need some help with a return. Don't worry! In most cases, it's a simple issue that can be resolved quickly. We have expert technicians standing by to help solve your issue. Please have your model number and purchase order for fastest service.
The following information will help you process your return.
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please email to contact@krnglasses.com to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 15 business days of receiving the returned item.
Unopened Merchandise
You may return any "unopened" products and accessories within 14 days of delivery for a full refund. Simply return the item to us, shipped prepaid & using the most convenient shipping method available to you.
Opened Merchandise
"Opened" products and accessories can be returned within 14 days of delivery, but they are subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. We reserve the right to refuse a refund, should the products show any sign of use, such as scratches or sunscreen residue on the lenses or frame. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs could be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Contact us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 14 days of receipt so we can quickly remedy any problems. If you think your product is defective, don't worry.